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Frequently Asked Questions




1. What is your remit?
To empower disadvantaged persons and communities in the United Kingdom and globally through education. This might be achieved through a number of means including the building of schools, provision of micro-finance, capacity building and employment training.
 
2. What is your Vision and Mission?
VISION STATEMENT
Empowering those who HAVE to help those who HAVE NOT through continued education

MISSION STATEMENT
TVF's mission is to alleviate poverty, suffering and environmental damage globally by tapping into the incipient demand and supply of the following parties involved in the charity sector:

The incipient demand within the Corporate Sector to implement Corporate Social Responsibility programmes in a transparent manner
The incipient supply of small charities by increasing their delivery capacity
The incipient demand of volunteers who want to engage in a Social Career
 
3. What are your principles?
TVF's key principle is relative to its cost base. Full details can be found at http://www.paytowork.org. TVF strives to offer the Corporate Sector and high net worth individuals an unparalleled service at zero cost. All of TVF's practices are centered on this objective; from having a professional organisation to submitting excellent evaluation reports.
 
4. What were the original ideas behind TVF?
There are many pain points in the charity sector. Small charities, corporates and volunteers are faced with real issues. TVF addresses these issues. Volunteers want an ethical charity to work for where they feel they can make a difference. Corporates need support in charitable giving. Some small charities need assistance in delivering projects and funding. Well-placed commentators have also highlighted the vast amounts that have been and continue to be mis-managed by charities and vast sums of money are being lost through an increasing cost base. This has rippled through to the public who now want to understand where their money is spent. TVF was created to address these issues.
 
5. What is the history of TVF?
From 2004, seed and start-up capital was invested by TVF's founders to establish TVF's position in the charity value chain. A commitment has been made never to claim this investment back from TVF and it will be viewed as a donation. Into 2011, TVF had over 100 projects and True Volunteers and had impacted over 110,000 people across 28 countries in the preceding 12 month period.
 
6. What is your cost base?
TVF would ideally prefer a zero cost base. However, to be an open and transparent organisation, it is important that TVF pays certain costs from its own funds. These costs include financial auditing costs and membership fees to regulating associations (i.e. Institute of Fundraising). In recent years, the cost based has been approximately £1,000 per annum. However, this is expected to raise to over £3,000 in 2011 as TVF has been donated its first office in Soho, London. TVF's Strategy Team is considering gaining Core Funding to pay unavoidable costs which come hand in hand with managing a large office. This will not change TVF's core principle to its donors - that every penny donated will go to the end beneficiary. TVF will consider taking on one full-time member of staff to manage its wide ranging activities. If this materialises TVF will not have a near zero cost base.
 
7. How can you build schools with no expenses?
TVF mandates that our partners do not use TVF funding toward non-project expenses such as administration, marketing and commissions. Project expenses, which are allocated towards a builder or to hire a project manager, are accepted. True Volunteers will work with the charity partner, review their proposal and feedback costings estimates. Feedback results have been amazing re what can be achieved if these non-project costs are eliminated from the equation.
 
8. Why would companies want to work with TVF?
The feedback from the Corporate sector is that the TVF is an ideal partner for the following reasons:

i) real hand-holding through the Corporate Giving process
ii) tailor-made projects (i.e. involving employees in the corporate giving process)
iii) full feedback on each project, irrespective of the value
iv) a professional organisation with corporate experience
v) a valued service with no charge
 
9. Why does TVF provide its services free?
TVF consists of True Volunteers who want to give something back. True Volunteers give their time and pay their own expenses. By offering a free service TVF aims to awaken the corporate sector to think more about Corporate Social Responsibility. TVF is socially motivated and does not have revenues or profits as a driving force behind its activities.
 
10. What are your biggest concerns?
Scalability. We have proven our principles work. Our projects have touched so many people but it means we have to continually improve our processes/practices and recruit more True Volunteers to ensure TVF scales effectively.
 
11. Why don't you implement projects yourselves?
TVF believes there is a huge potential within the Charity Sector. Nearly half of the 161,000 estimated UK registered charities have revenues of less than £10,000. However, many of these can be empowered to achieve more with additional resources. Why should TVF reinvent the wheel when it can leverage existing small charities with similar values/principles and intern build capacity for the betterment of the charity sector. TVF does implement a small number of projects directly but prefer to create "Joint-Venture" projects with small grassroots organisations.
 
 
12. What is your typical Charity Partner?
A typical partner is a registered and regulated charity or small local grassroots organisation with revenues of under £250,000. We have found there are numerous non-government organisations which can provide TVF with excellent implementation capability across the globe. Many of these organisations need support in fundraising and other resources (i.e. Project Management, Monitoring & Evaluation support) and agree not to deduct any wages, commissions or personal expenses from the funding received.
 
13. What is your vetting process?
True Volunteer's undertake a strict and methodical vetting process with our Charity Partners. Once approved, a project valued typically at a few hundred pounds is undertaken, before larger projects are scheduled following positive project evaluation. An ongoing vetting process occurs via "TVF's Charity Partner Accreditation Process.
 
14. What happens if a charity partner uses grant funding from TVF unethically?
Legal agreements are drawn up by Dundas & Wilson LLP, a major legal firm in the U.K. All charities need to engage in a legally binding agreement before any funds can be remitted. All agreements are subject to English law. The majority of charity partners also are members of registered bodies (i.e. Charity Commission) whom TVF can approach during cases of foul play.
 
15. Can you implement a project anywhere in the world?
TVF has a global infrastructure to allow completion of projects anywhere in the world. Partners exist in many countries, but not all. Saying that, it is not unusual for a donor to request projects in a country that TVF has not worked in before and for TVF to use its Charity Partner Database and extensive informal network to accredit a new partner.
 
16. Do you only undertake projects in the developing world?
TVF's history has been in the developing world. However, the majority of True Volunteers and Corporate Donors are in the U.K. Therefore, by 2012, TVF project that 30-40% of all activities will be in the UK. Already TVF has a number of project working with the unemployed, disadvantaged communities and differently-abled children in the U.K.
 
17. What is your ultimate vision?
This exists at a number of different levels:

i) To regenerate areas - to work with central and local governments in order to provide a mini-economy in degenerated regions. This has happened regarding:
a) The Gampaha Regeneration Programme, where new developments (including a school, library, computer centre, drama studio, sports pitches) are maintained through the funds generated by a village microfinance programme.
b) The Madagascar IT Programme where 1 million people will be touched through the provision of free computing in an initiative with the Ministry of Education and a number of partners including Microsoft. To work with Governments to achieve greater change.

ii) Corporate Sector - will donate their employees’ time so they provide professional services on a pro bono basis for TVF. This is currently happening with two companies in the U.K. and one organisation in Asia.

iii) Charities - to provide 100% fundraising support and a selection of services through True Skills for select charities who become strategic partners. True Skills is a bank of skills made available for specific projects to select partners.

iv) True Volunteers - TVF will recruit more retired professionals and housewives, realise greater grants from bodies (i.e. European Union) allowing students to work at TVF for a year, and Universities integrating their syllabus to allow MBA and CSR students practical exposure to the corporate and social worlds.
 
18. Can I True Volunteer abroad?
Yes, this is a new imitative which was initiated in 2010 called True Volunteer World. The placements are not touristic and equate to hard work and living in simple surroundings. Please email hr@truevolunteer.org for further information. Please click here to watch a short video on this subject.
 
19. What are the charity's objects?
To empower disadvantaged persons and communities in the United Kingdom and globally through education. This might be achieved through a number of means including the building of schools, provision of micro-finance, capacity building and employment training.
 
20. How do you ensure TVF’s unique principles are implemented properly?
The principles are the DNA of the charity and are embedded even in the Memorandum of Association, induction policies and accounting rules. Moreover, an experienced organisation with sound processes will ensure the delivery can match the demand created by TVF's principles.
 
21. Does TVF have a political, social or religious bias?
TVF is totally unbiased in its approach to colour, creed, gender, religion, language, disability, sexuality and political orientation. For example, in Sri-Lanka, where recent decades have witnessed one of the most complex ethnic conflicts, TVF is proud to have successfully provided support to opposing ethnic groups, without regard to their political views and received recognition for its efforts from all sides.
 
22. How many people did TVF help last year and how accurate is the figure?
Over 110,000 people received direct impact. This means these people directly benefited from TVF projects. Indirect beneficiaries are those who benefit as a result of being associated, or learning from, the direct beneficiary. This totalled 330,000 for the same period. For example, a microfinance entrepreneur will directly benefit and his wife will be an indirect beneficiary. TVF needed a framework to measure its performance of each project and of the charity. This is the best framework the TVF Finance team has produced. However, there are flaws as with any financial model. For example, the "Hole in the Heart Operation" project saved the life of Baby Harmisha and was deemed to have one direct beneficiary. A Madagascan child, being part of “The Radio Listener Group" project, will be also a single beneficiary, but clearly the magnitude and effect of both projects is different.
 
Glossary of Terms
 
01. True Volunteer Foundation (TVF)
An international non-governmental organisation managed by True Volunteers.
 
02. True Volunteer
A person who volunteers for TVF as an independent consultant. This individual does not get paid any salaries, commissions or bonuses. In addition, no personal expenses are reimbursed to the True Volunteer.
 
03. Pay to Work
The fact that a True Volunteer gains no wages, commissions or bonuses and has to pay his/her own expenses means they Pay to Work. Pay to Work is a trademark owned by True Volunteer Foundation.
 
04. Corporate Sponsor
Companies who partner with TVF to work on all, or elements of, their Corporate Social Responsibility (CSR) programme. To date, TVF have provided this service at zero cost and in turn will channel any donations from these companies towards charity projects which complement the Companies’ CSR strategy.
 
05. Charity Partner
A small charity or grass roots organisation whom TVF will work with creating Joint-Venture projects in certain countries to implement charity projects.
 
06. Charity Partner Accreditation Process
A process by which Charity Partners are recruited, managed and accredited.
 
07. Charity Project
A project undertaken with a specific scope and in line with TVF’s objectives.
 
08. TVF Objects
A statement which outlines the governing objects of TVF which has been submitted to the governing bodies which regulate TVF’s work (i.e. UK Charity Commission and Companies’ House)
 
09. Beneficiaries
The end beneficiaries from TVF projects. These could be disadvantaged children, adults or community groups.
 
10. Corporate Social Responsibility (CSR)
How companies manage their business to produce an overall positive impact on society.
 
11. Personal Social Responsibility (PSR)
How individuals manage themselves to produce an overall positive impact on society.
 
12. True Life
A brand associated with micro-finance products developed through TVF’s micro-finance funds.
 
13. True Skills
A skills bank of True Volunteer expertise which is provided at no cost to TVFs Charity Partners.

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